​Our Mission
Prosalud Company is committed to safeguarding the well-being of elderly and vulnerable adults. As an organisation specialised in chronic pain management and improving quality of life, we understand the importance of providing a safe environment during home visits and community presentations.

 

Our Commitment
We prioritise the health, safety, and well-being of the people we visit. All our talks and activities focus on explaining the importance of daily physiotherapy to improve quality of life. We offer clear information about accessing professional physiotherapy or massage services and present practical alternatives for those who may not have this option.

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Defining Abuse and Neglect
Abuse may include physical, emotional, financial, or psychological harm. Neglect involves failing to provide necessary care, assistance, or medical attention. Prosalud Company maintains a zero-tolerance policy towards any form of abuse or neglect.

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Responsibilities

• Prosalud employees are responsible for ensuring safeguarding practices during home visits and presentations.

• Ensuring all interactions are respectful and appropriate.

• Remaining alert to signs of abuse or neglect.

Ethical Conduct
Prosalud Employees are committed to upholding the highest standards of ethical conduct. All interactions are carried out with integrity, honesty, respect, and sensitivity towards individual needs and circumstances. Employees are expected to demonstrate professional and compassionate behaviour at all times.

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Reporting Procedures

• ​Any suspicion or evidence of abuse or neglect observed during visits will be immediately documented and reported to local safeguarding authorities or adult social care services.

• Confidentiality will be maintained except where necessary to protect the individual from harm.

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Training and Awareness
All Prosalud employees are professionally trained in chronic pain management, with extensive knowledge of safeguarding vulnerable adults. Regular training updates ensure adherence to current best practices.

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Confidentiality and Privacy
We respect the privacy of the people we visit. All personal information and any concerns raised will be handled confidentially, with sensitivity and professionalism.
 
In line with the General Data Protection Regulation (GDPR) and the Data Protection Act 2018, any personal or sensitive data collected—whether through direct communication, safeguarding concerns, or care-related records—will be processed lawfully, fairly, and transparently.
 
We ensure that:

• Personal data is collected only for specific safeguarding or care-related purposes and is limited to what is necessary.

• All data is securely stored, both physically and digitally, with access restricted to authorised personnel only.

• Information is shared strictly on a need-to-know basis, particularly when required for the protection or welfare of an individual.

• Individuals have rights under GDPR, including the right to access, correct, or object to the use of their data, unless safeguarding exemptions apply.

• Our staff are trained in data protection and understand their responsibilities in maintaining confidentiality while complying with legal safeguarding obligations.

This commitment supports our aim to build trust and ensure the dignity, safety, and rights of all individuals are protected.

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Contact Information
For concerns or reports, please contact:

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Prosalud Company
Email: info@prosaludcompany.com
Phone: +44 (0) 20 3576 4139 (Monday to Friday 9:00am – 6:00pm)

 

Social / Community Support
Adult Social Services (UK-wide)

• Phone: 0800 123 4567 (example national line, replace with correct number)

• Out-of-hours: 0800 654 3210