The Prosalud Company massager is engineered as a therapeutic instrument for home use, combining low‑frequency vibration that activates deep muscle fibres with controlled heat to maximise relaxation and circulation. It is not just a massage; it is a precise, clinically informed treatment for effective and safe muscle care.
Prosalud Heated Vibrotherapy Massager
- Scientifically calibrated vibration for deep tissue penetration.
- Safe, regulated therapeutic heat with independent control.
- Fully customisable settings for mode, intensity, and time.
- Clinically inspired design for rehabilitation and targeted pain relief.
- Ergonomic, washable, and portable for versatile applications.
Free UK Delivery via Royal Mail Tracked 48.
- Size: Fits within Small to Medium Parcel (max 61cm x 46cm x 46cm)
- Weight Band: Up to 2kg
- Delivery Time: 1–3 working days
Product Safety & Legal Information
Our heated vibrotherapy massager is designed with your comfort and safety in mind. It is fully compliant with UK laws and safety regulations. Please read the following guidance carefully before use.
Product Compliance
This device:
- Complies with the Electrical Equipment (Safety) Regulations 2016
- Bears the UKCA mark
- Meets UK consumer protection laws
- Is intended for personal use by adults, especially users aged 50+
Safe Usage Guidelines
- Use only with the provided power adapter and accessories
- Keep dry and avoid use near water or damp environments
- Do not use while sleeping or leave the device unattended while switched on
- Use on stable, soft surfaces such as chairs, sofas, or beds
- Do not cover the device with thick blankets, duvets, or insulated materials that could trap heat
- Limit each session to 30 minutes maximum. Let the device cool fully before next use
- Do not use on broken, inflamed, or irritated skin
- Consult your doctor before use if you are pregnant, have a pacemaker, or a pre-existing health condition
Electrical and Fire Safety
Inspect the product and power cable before every use. Do not use if damaged. Never attempt to repair or modify the device.
Do not obstruct any ventilation areas, and avoid using the device near heat sources. Store in a cool, dry place out of reach of children or pets.Limitation of Liability
This device is used at your own risk. Improper use, failure to follow instructions, or modifications may result in injury or damage.
The manufacturer and retailer accept no liability for any direct, indirect, or consequential loss or damage arising from misuse or negligence.Not a Medical Device
This product is not classified as a medical device and is not intended to diagnose, treat, cure, or prevent any disease. It is designed for general wellness and comfort purposes only.
Hygiene and Returns
This product is sealed for hygiene reasons. Once unsealed or used, it cannot be returned, unless faulty.
This complies with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 – Regulation 29(3)(m).
Making a Warranty Claim
To make a claim, please contact our customer support team with:
- Your order number or valid proof of purchase
- A description of the issue
- Clear photos or videos (if relevant)
We may ask you to return the faulty item for inspection.
Your Statutory Rights
This warranty is offered in addition to your legal rights under the Consumer Rights Act 2015, which ensures products are of satisfactory quality, fit for purpose, and as described.
If you believe your product is faulty or not as expected, we’re here to help.
Warranty & Guarantee
We stand behind the quality of our products and are pleased to offer a 2-Year Warranty on all purchases made through our official website or authorised retailers.
What the Warranty Covers
Our 2-Year Warranty protects you against:
- Manufacturing defects
- Mechanical or electrical faults under normal household use
- Failures due to faulty materials or workmanship
If your device develops a covered fault within 24 months of purchase, we will offer a repair, replacement, or refund — at our discretion — free of charge.
What the Warranty Does Not Cover
This warranty does not apply to:
- Damage caused by misuse, mishandling, or neglect
- Normal wear and tear or cosmetic damage
- Faults resulting from unauthorised repairs or modifications
- Damage caused by liquids, extreme heat, or external power surges
- Commercial or professional use (unless otherwise agreed in writing)
Returns Policy – Personal Hygiene Products
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (Regulation 29(3)(m)), customers have the right to cancel most online purchases within 14 days of receiving their order. However, this right does not apply to sealed goods which are not suitable for return due to health protection or hygiene reasons, once the seal is broken.
Our massage machines are considered personal hygiene items and are supplied with a hygiene seal. Therefore, once the seal is broken or the product has been used, we cannot accept returns unless the item is faulty.
This policy helps protect the health and safety of all customers while complying with UK consumer law.